Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with Luminary Agency:

• Contact information — name, email address, phone number, and business name when you submit a lead qualification form or contact us directly.
• Usage data — pages visited, time on site, browser type, device information, and IP address collected automatically via standard server logs and analytics tools.
• Communications — messages, inquiries, or other content you submit through our AI chat agents (NOVA, ATLAS, LYRA) or contact forms.
• Social media content — reels, images, captions, and related assets submitted to us for content creation and scheduling services.

2. How We Use Your Information

We use the information we collect to:

• Deliver and improve our AI-powered marketing services.
• Respond to inquiries and qualify potential clients.
• Generate marketing strategies, captions, and campaign materials on your behalf.
• Schedule and publish social media content at your direction.
• Send service-related communications and strategy documents via email.
• Analyze and improve our website and AI agent performance.
• Comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — third-party tools used to deliver our services, including cloud infrastructure (DigitalOcean), email delivery (SendGrid), workflow automation (n8n), and AI processing (Anthropic Claude, OpenAI). These providers are contractually bound to protect your data.
• Social media platforms — when you authorize us to publish content on your behalf via connected accounts such as Instagram and Facebook.
• Legal requirements — if required to do so by law or in response to valid legal process.

4. Social Media & Third-Party Platforms

Our services integrate with Meta platforms (Instagram, Facebook) to publish content at client direction. When you connect your social media accounts, you authorize us to act on your behalf within the scope of the permissions granted. Your use of those platforms is also governed by Meta's own privacy policies.

We collect and use data from these integrations only to perform the services you have requested.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Lead qualification records and client communications may be retained for up to 3 years unless you request earlier deletion.

6. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing communications at any time.
• Withdraw consent for social media publishing at any time by contacting us.

To exercise any of these rights, please contact us using the information below.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.